This review has now been edited, I did not write this review, but I thought it would be best to leave it to show.Scott Kelly didn’t even get his tools out, so I’m not sure why he is saying he works wonders? None that I seen.He asked me if I could leave a review and I said yes, when I struggled logging in as I am not very technical, he offered to help. He took my phone, and asked for my password, and a couple minutes later he said “yep that’s done” and left.Then later on that evening I got a notification saying “thank you for your review” I checked and seen this, under my name.All he did was unplug a cable, and plug it into a different port, and tried to make it sound like it was our fault. Lo and behold, the issue is STILL not fixed and we are getting fractions of the speeds we are offered.Not to mention we actually caught him in a lie, my son had to leave and saw a BRSK van outside and told him I was in. He replied with he rang the ring doorbell, which never had any detections or any ring (the doorbell works fine on these terrible speeds). He was waiting to sign the visit off as no answer.We have ANOTHER call back with the support team tomorrow and if that is fruitless then we will be leaving and returning to Vodafone.Was getting avg 1.3Gbps on Vodafone (1Gbps plan) but now we moved to BRSK we are getting 600-900mbps (2Gbps plan). Absolute shambles of a company, and even if our issue ends up getting fixed, our trust for this company has dwindled down to nothing.Here is the review your “engineer” left about himself:Scott Kelly works wonders with his tools he sorted problems very quickly cheers scott
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