We had upgraded our speeds from 1000mg to 2000mg when it went live we tested the speed and was still only receiving 1000mg.. after contacting them we was informed that the router didnt support the new upgraded speed. The company upgraded us and didnt tell us this, had we not checked they wouldn't of informed us. (How many more customers have been miss sold) they took the new higer price dd quick enough though.. after weeks of asking for a new router they sent an engineer out today ( as apparently they cant post rourers out)whom turned up plugged it in and said they should of just sent it in post! Id advise anyone to check they are receiving the speeds they are paying for as they would of happily charged us for the foreseeable knowing we wasnt getting what we paid for!
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