What a disappointment. BE WARNED - if you have a fault, this can only be attended to weekdays up to 5pm and NOT WEEKENDS and you MAY BE CHARGED FOR REPAIRS. This week I have needed support for the first time since install. I have been with them 1½ years and referred 3 friends, but not anymore. My router developed an issue that only occurs after helpline closure at 8pm, leaving us hours without internet daily. It's so hard speaking with the helpine, as I struggled to understand the helpline staff on a number of occasions. I was told that if they sent an engineer out and they MADE THE DECISION it was my fault, they would CHARGE ME between £90 - £150 for the call out. I asked how would I be able to prove that it wasn't me, and they are just charging me to cover costs? Helpline staff couldn't help. I said the salesmen are up and down my street after 6pm selling - so why not engineers? But apparently engineers just don't, full stop. I have no holiday days left to book of work to be in for an engineer call, and then it result in a charge anyway. I only have 5 months left, so I am going to go elsewhere. Wish I had never left my 25+ years at Virgin Media (VM) for BRSK. I was worried about leaving VM for a new startup and unfortunately, I was right to be worried.
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