Two weeks ago, I received an email from the service stating that my delivery would arrive the next day. What a surprise (not!), as they failed to deliver, claiming "Address is incorrect"—a disappointing way to express "we didn't care enough to deliver." After reaching out to a representative, I was assured that my concerns were understood and would be addressed. My issue was escalated to another team member, who promised that my parcel would arrive this Monday, 22/12 (after already waiting two weeks). Unsurprisingly, the parcel did not arrive today either. I attempted to contact customer support, but it was chaotic. After a 20-minute wait, I received a loud response: "We are an Italian service, speak Italian here," before the call ended. The next representative didn’t respond at all, despite my efforts to communicate in Italian. I’m baffled by how this company continues to operate. Another question arises: Why do businesses still choose to partner with such a disorganized service?
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