Bruce promises flexibility and variety, but the reality is frustration and hidden expenses.Classes are constantly full unless you book far in advance, which completely defeats the purpose of a “flexible” membership. Also it is not possible to book enough in advance if you go work out often because how can you book for the next week if your booking slots are full with reservations for the current week. Popular studios and time slots are basically inaccessible, and waitlists rarely move. Value has decreased tremendously just within one year the pries soared and so did the limitations of bookings and possibilities.The app and booking system are unreliable, full of bugs and things often just fail or do not work. Cancellations are punitive and rules not transparent, and customer support is incredibly slow and unhelpful when something goes wrong. Pricing has crept up while value has gone down — fewer available classes, stricter punitive, customer unfriendly rules, and no real accountability. It almost feels like Bruce wants to prevent people from exercising rather than help them or more like earn money without providing any delight or valuable service.Fire your product manager and get a grip. Good products are designed with the customer in mind not with inventing rules that punish, do not take real life into consideration and make you responsible for things that are out of your control (eg. canceling class until 5am because of 12 hour deadline is ridiculous, if I get sick overnight I sure am not gonna wake up at 4AM to make sure I cancel my classes) Great idea, poorly executed, and absolutely not worth the money.
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ALL TRAINING. ONE MEMBERSHIP.
With Bruce studios you get access to more than 1000 gyms, yoga studios, climbing centers, dance classes, HIIT boxes & swimming pools in the Nordics.
