You fine customers? Who are you to do that? The late check-in and cancellation fines are very unreasonable, especially if it’s held to such strict standards. By buying the membership we buy the right to go to classes, not to be the ATM for the company to charge fines. This greatly discourage people from getting a membership at all. If not for these fines, this app could be worth more stars.Reply to Bruce:Good that you are working on an alternative system because fining customers for being on-time (just not 5 minutes ahead of the scheduled time) is ridiculous. Since a lot of customers are unhappy, the change is better implemented while there's some customers left :)
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