I have been a loyal customer at Bruce for several years. Over the last months, they have changed their subscription model drastically and introduced very negative changes for customers. Alongside a much worse benefit offering for a much higher price, the new cancellation policies are completely unmanageable: ("strike" for all cancellations 12 hours before class, making it impossible to cancel even if you get sick; "strikes" last 2 whole months instead of just 1). Cancellation has become another way to milk more money out of customers.Customer service has also gotten much worse, taking many days to answer one message with very little assistance offered - they don't help you in first instance, and then take several days again to follow up the clarification, and so on. I'm honestly very disappointed in this app that I have been a member of for a long time. Please consider fixing your cancellation policy and working with businesses to improve the offer again.
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With Bruce studios you get access to more than 1000 gyms, yoga studios, climbing centers, dance classes, HIIT boxes & swimming pools in the Nordics.
