I've been a loyal Bruce user for a while now, but the recent changes have made it really hard to justify staying. The price has gone up while the value has gone in the exact opposite direction — fewer partner studios, shorter visit windows, and gyms I actually used regularly have left the platform.
On top of that, the strike system for late cancellations has become completely disproportionate. Strikes now last significantly longer than they used to, meaning one mistimed cancellation can lock you out of bookings for an unreasonable amount of time. Life happens — and penalising paying customers this aggressively while simultaneously reducing what they're paying for is tone deaf.
This is the classic move of charging more while quietly delivering less, and it feels like existing users are being taken for granted. A price increase might be understandable if the offering improved or even stayed the same — but paying more for a shrinking network and harsher penalties is just not acceptable.
I genuinely liked Bruce and wanted it to work, but right now it doesn't make financial sense. If this trajectory continues, I'll have no reason to stay. Sort it out.
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