I Order at 2025 August and pat it/ This product never come to me I wrote alot of mails and always got some different answer:
Dear
הוגו
，
Thank you for your letter and feedback.
We checked the logistics system and it shows that your package has been successfully delivered. We delivered it according to the address you provided. Therefore, we suggest that you first inquire with the relevant courier company about the whereabouts of your package. They may know where to deliver it. In addition, you can also ask your family or neighbors whether they have signed for it for you. If you have done the above suggestions but still have no news about the package, please contact us. We will take measures to conduct necessary investigations.
We sincerely apologize to you again and hope that you can receive your items as soon as possible. Have a good day.
Sincerely,
Cole
26-9-2025 answer:
Dear
הוגו
，
Thank you so much for choosing our product.
We will complete the investigation and reply to you as soon as possible.
Thank you for your support and understanding.
Kind Regards，
Cole
27/10/25 another answer:
Dear הוגו,
Thank you for agreeing to resend your order.
We have registered the relevant information and will process your resend request as soon as possible.
Please be patient and it is expected to take about ten days to provide you with a new waybill number. During this period, we will continue to monitor your order status and ensure that you get the latest information in time.
If you have any other questions or need further assistance, please feel free to contact us. We attach great importance to your shopping experience and thank you for your understanding and support! Looking forward to receiving your new package as soon as possible!
Sincerely,
Cole
And always the similar answers.
Claim your business profile now and gain access to all features and respond to customer reviews.
