I am submitting this complaint due to unexplained delays in my withdrawal. The service keeps claiming that my case is “escalated”, yet I receive no specific updates, timeframe, or resolution. I have submitted all requested documents multiple times, but support responses remain vague and repetitive. It feels like the process is intentionally being delayed rather than properly managed. Communication is poor and unprofessional, leaving me unclear about when my withdrawal will be processed. I have kept records of all communications and am seeking assistance to expedite the resolution.
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