Review Time
A few years ago, I won a bonus exceeding 40,000 euros. I tried everything to withdraw the funds, but I couldn’t transfer the money to my bank. The service was lacking, and there was minimal response to my concerns. Now that I no longer have the bonus, I find myself able to withdraw. What once seemed impossible has turned into a frustrating situation.
A few years back, I won a bonus over 40,000 euros. I did everything I could to withdraw the funds, but transferring the money to my bank proved impossible. The service was terrible, with hardly any response to resolve my issue. Now that I no longer have the bonus, I find myself able to withdraw. What once seemed impossible has turned into a frustrating situation.
I am submitting this complaint due to unexplained delays in my withdrawal. The service keeps claiming that my case is “escalated”, yet I receive no specific updates, timeframe, or resolution. I have submitted all requested documents multiple times, but support responses remain vague and repetitive. It feels like the process is intentionally being delayed rather than properly managed. Communication is poor and unprofessional, leaving me unclear about when my withdrawal will be processed. I have kept records of all communications and am seeking assistance to expedite the resolution.
STAY AWAY from this service! I had €119 in my balance after winning €5 from free spins, but after playing other games, my balance suddenly dropped to €25. They automatically deducted €100 without proper explanation, claiming it was due to the free spins. I have never experienced anything like this. I strongly urge you not to spend any money here!
The customer support here is commendable, especially the live chat, which is available 24/7. I was connected to a representative quickly, and they were both knowledgeable and friendly. However, email support is slower, and there's no phone support. For quick inquiries, live chat is the best option, but don't rely on email for urgent assistance.
I signed an NDA agreement, but they never signed it. Now, I will take action against this platform as I have given them 60 days to rectify their mistake with no response. I intend to ensure these individuals face consequences for their actions.
They did not sign the NDA they created, which raises questions about its validity. They owe me €8,732 as stipulated in the NDA, and I have already signed it. I've attempted to contact them for months with no response. If a NDA exists, it needs to be signed; otherwise, it’s not valid. They should pay me as per the agreement. I still have not received any reaction. The agreement lacks their signature, making it invalid. Again, no response—it's clear they know they were wrong but refuse to comply.
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