Yikes! I ordered a 9’ patio umbrella that I could not assemble securely because it was defective and missing the locking mechanism that attaches the top part of the umbrella to the bottom pole. I reached out to the customer service chat to see if I could get a new product and submitted pictures. The chat “team member” (aka AI masquerading as a person) told me to call their 800 number and I would “get a resolution immediately.” Well, I should have come here first. The customer service agent didn’t even try to help and just gave me an email for a claims department that deals with “defective products like this.” When I asked if she was saying I have a defective product for when I email claims she yelled “NO! I didn’t say that!!” Classic. She also told me the chat on the customer service tab of their website isn’t actually customer service. Though I would argue no one there is. Buyer beware and hope your products arrive without a single problem…
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