While viewing a product description on their website, the "Shipping & Returns" section only mentioned a $6 delivery fee. I was shocked to learn that this was in addition to a $30 shipping charge. They explained that the $6 was an extra fee for the item being classified as "Heavy". It seemed odd for a pop-up Christmas tree to be labeled as heavy. The website made no indication that this collapsible tree was overweight. Thankfully, I left the box unopened while awaiting clarification on the refund/return process from a representative. Ultimately, I have to return it and cover shipping costs both ways. AVOID this company. They are misleading, their website lacks clarity, and their customer service is subpar, even by today's standards.
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BrylaneHome is your destination for home furnishings, décor & outdoor living ideas that bring style & value to the forefront.