I ordered bamboo curtains but received the wrong color. Returning them was a hassle, requiring numerous calls due to their classification as a "heavy item". I was told to pay for return shipping but would be reimbursed. After shipping through UPS and confirming receipt, we provided the return shipping cost for reimbursement. The first representative was rude and focused on the item and original shipping cost only. After being transferred to a busy line, we hung up and eventually reached a helpful representative who confirmed reimbursement for the total amount promised. Weeks later, the credit to my account was less than the original item and shipping costs. We are now dealing with our credit card company to recover the full amount. A total nightmare!
Claim your business profile now and gain access to all features and respond to customer reviews.
BrylaneHome is your destination for home furnishings, décor & outdoor living ideas that bring style & value to the forefront.