Customer service representatives are rude and unhelpful. I called to inquire about late fees on my mother’s order. The first rep immediately wanted my credit card information without allowing me to ask my question. They claimed checks take up to 14 business days to process, and if not processed on time, late fees apply. My 87-year-old mother paid by check two weeks before the due date, yet she faced these charges. After an hour on the phone, I finally reached a representative who demonstrated professionalism and helped resolve the issue. The previous four representatives were unprofessional. It's disappointing to see a company take advantage of a senior citizen with limited income and impose excessive fees instead of assisting customers. To top it off, they sent her the wrong item initially.
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BrylaneHome is your destination for home furnishings, décor & outdoor living ideas that bring style & value to the forefront.