I placed an order for a valance but accidentally ordered two. I contacted customer service via live chat to modify my order the same day, but they said it couldn't be changed. I was told I could return it for free, but I noticed the email confirmation indicated shipping wouldn’t happen until 1/9/26. I expressed my frustration about not being able to modify an order that was just placed. When I mentioned leaving a bad review, the representative suddenly could cancel my order. I will never order from this company again.
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BrylaneHome is your destination for home furnishings, décor & outdoor living ideas that bring style & value to the forefront.