While reviewing the item description on the company's website, specifically under the "Shipping & Returns" section, it only mentioned a $6 delivery fee. I was unaware that this fee was in addition to the $30 shipping charge. The representative explained that the $6 was an extra charge due to the item being classified as "Heavy." I found it surprising that a pop-up Christmas tree would be categorized as heavy. The website provided no indication that this collapsible Christmas tree was overweight. Fortunately, I hadn't opened the box, as I was waiting for clarification on the refund and return process. Ultimately, I must return the item and cover the shipping costs both ways. I strongly advise against using this service, as they are quite misleading, their website lacks clarity, and the customer support leaves much to be desired.
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BrylaneHome is your destination for home furnishings, décor & outdoor living ideas that bring style & value to the forefront.