The engineers are rushed and slapdash and the delays are indefinite. The first visit by an engineer was in the beginning of January. He was in a great hurry and misdiagnosed the problem, which was a leak from the water dispenser in the freezer. After two weeks, he returned with a part, which did not fix the problem and had to order another part, which took two more weeks to arrive. In the mean time he failed to put the freezer back to together properly, and I had to repeatedly adjust a cable to ensure the door closed properly. When the correct part came, two engineers came, replaced the part, but diagnosed five other parts that needed to be replaced. This diagnosis may or may not be valid. They also failed to put the freezer back together properly, and I had to manoeuvre the vents at the bottom of the freezer back into position myself. When I rang to find out when the fourth visit would take place I was told it would be another month before the parts arrived from Germany. I do not even know if these parts are necessary, as they do not relate to the fault that I reported. Do not purchase a Siemens under any circumstances if you expect to keep it for a long time and anticipate needing repairs.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more