Built in Neff oven/microwave stopped working. Charged us £119 for a call out when from information we had already provided they would have known what the problem was and that they no longer held spare parts for this particular model. They offered us a discount if we ordered a replacement model from them. There would be a £20 charge to deliver the replacement for and a £20 charge to take the old one away . However they would not uninstall the old oven or install the replacement “because it was a microwave.” We have decided to forego the discount and buy the replacement from a local trusted Neff supplier who will complete the whole job.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
