I purchased 5 items with this company at a significant cost to myself.Neff N70 80cm Venting Induction Hob - MISSEDNeff N50 Undercounter Fridge - DENTEDNeff N70 Wine Cooler - SMASHEDNeff N70 Single Oven - FINENeff N50 Dishwasher - FINEI'm aware Product Care Group deliver on behalf of BSH Global but that doesn't mean BSH isn't absolved of overall responsibility. I have also left them an equally negative review.The issues I have had with BSH are similar to Product Care Group. Every time I rang it was a different person answering needing to be explained the issue. Long waiting between responses and having to chase myself. Being stuck between 2 equally frustrating companies. Today after phoning all week, the smashed wine cooler was inexplicably left off the replacement order due to a "system error". This has delayed me getting the delivery organised in time for 5PM close on a Friday, which likely results in my kitchen fitment being postponed until December. It's been far too many errors now for me to forgive this, hence the negative review. I did get the impression that the issues have come from Product Care Group more than BSH and I do feel like the staff I spoke to seemed responsive and made assurances, but the fact is it has been a total disaster from start and (yet to) finish.I have been as patient and polite as possible but I've now reached my limit and I've made an account on here just to leave this review. Saying I'm sorry 20 times in a row over the phone and giving me some chuck away cleaning products when I have spent in the mid £X,XXX's is not good enough.I am not surprised to see the overwhelming negative reviews on here. I purchased through a work benefits scheme so received a very good discount - but I still feel like I have overpaid. If I paid full price I would be having an aneurysm.My advice to potential customers - steer clear unless you have a months lead time and can store appliances whilst waiting for one of many likely mistakes being fixed and never pay full price.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more