Dear Customer Service / BSH Support Team,We purchased a Neff oven (model N50) on 26/09/2025 and paid an additional fee for next-day delivery. Upon arrival, we found that no power cable was included with the appliance, despite the manufacturer’s manual indicating that one should be supplied.As these power cables are specific to the appliance in this case, the Neff N50 we contacted BSH customer service. We were advised that a power cable would be sent out. The first cable arrived on 30/09/2025 but turned out to be incorrect, as it did not match the 16A socket on the back of the oven.After raising the issue again and providing clear photographic evidence including images of the power socket and the product label via email to your MKS address, we were sent the same incorrect cable a second time.We are now in our third round of communication with your customer service team and are still waiting for the correct cable to be delivered. It has now been over a week since the oven was delivered, and we are unable to use it.This has been a frustrating experience, especially considering the appliance cost nearly £1,000. We expected better support and service from a brand of this calibre.Please treat this matter with urgency and ensure the correct power cable for the Neff N50 oven (compatible with the 16A socket) is dispatched without further delay.
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