I purchased their Thermador range in November 2019. By January of 2020 the bottom of the range began to pit and peel. Customer service kept telling me it was rust and not covered under warranty without even looking at the damage! This year I contacted them again, ( been doing over the years) to resolve this matter and to send someone out to see that it is in fact a manufacturer defect. They sent Mr Appliance in March. Didn’t hear back and followed up in June and July. Both times they said they will accelerate the case. Still didn’t hear back. Called today and Thermador wants a more recent assessment even though Mr Appliance’s came out in March. So, now I am waiting to have Mr Appliance to come out again to assessEven though this was done in March with pics. I haven’t used the range for fear of any chemicals coming off of the damage. According to California Civil Code under the Song-Beverly Consumer Warranty Act, products sold in California must meet the standards of the implied warranty of merchantability, meaning they must be fit for ordinary purposes and last a reasonable period of time. This has not happened with my range and Thermador has been very difficult to deal with. They should replace the range. What is my recourse ?
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We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more