Ordered a new oven through them and paid £145 for deinstalling and recycling the old one and installing the new one. They then refused to deinstall the old oven for 'safety reasons' as the fuse box was not lockable (even though this requirement is not mentioned anywhere). Naturally, this meant also the new oven could not be installed. They also raised a point of the oven needing a specific type of fuse, which again they did not tell me in advance. The courier himself highlighted that this was a very specific and new requirement of some appliances- obviously a layperson would not know about this. Courier suggested I should accept delivery only of the new oven and then get reimbursed for the recycling & installation fees. Up to this date, BSH has been refusing to approve the reimbursement, claiming I was in breach of their T&Cs, even though the need for a lockable fuse box is not mentioned anywhere. They claim the courier attended in vain for the installation, when in reality they had to attend anyway for the delivery. Our local electrician deinstalled the old oven and installed the new one quickly and without issues (and for much less than what BSH charged me for NOT installing the oven).
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more