[ITA] Ordinata una lavasciuga, ma arrivata una lavatrice, per un errore di dicitura sul loro sito.Ammesso l'errore, l'unica soluzione proposta è stata: aspettare due settimane dopo le loro ferie, senza poter ovviamente usare la lavatrice arrivata, per poi avere rimborso.Nonostante varie email e telefonate, e nonostante la mia disponibilità all'acquisto di un'asciugatrice per compensare il loro errore ma proponendogli pagamento a rate, non hanno saputo fare e proporre altro, quindi mi ritrovo con un prodotto a metà che ho ovviamente dovuto usare, non avendo avuto soluzioni alternative.Supporto al cliente inesistente, per di più dopo un loro errore. Pessimi.[ENG] Ordered a washer-dryer, but a washing machine arrived, due to an error in the wording on their site.Having admitted the error, the only solution proposed was: wait two weeks after their holiday, obviously without being able to use the washing machine that had arrived, and then get a refund.Despite several emails and phone calls, and despite my willingness to buy a tumble dryer to compensate for their mistake but proposing payment in instalments, they were unable to do anything else, so I ended up with a half-finished product that I obviously had to use, having had no alternative solutions.Non-existent customer support, moreover after their mistake. Very bad.
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From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more