Avoid using this Bosch / BSH-Group at all costs. Unfortunately I am unable to give zero stars. 17+ phone calls, multiple delivery times missed (even when it was marked out for delivery), packages lost and then failure to send out replacements in specify timeframe. Rude staff and ZERO ACCOUNTABILITY from senior management. Unable to for fill promises outlined in their own emails. You would have though that a global brand like Bosch / BSH Home appliances would have a set of customer service standards to follow and put the consumer at the heart of the process. Every touch point of the consumer journey I experienced is fundamentally flawed.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more