I to would give this company a zero rating if I could.After our 6 year old Bosch Tumble drier suddenly gave off a terrible musty spell which meant we couldn't use the machine. So we called out the engineer. He could find nothing wrong but couldn't access part of the machine.He said he had never come across this before. I paid extra for a cleaner they recommend but this made no difference. So after complaining they agreed as they had never come across this before to send two engineers and take the whole machine apart. Twice they cancelled at short notice without apology,They came last week and stripped the machine. They expected to find lint at the base but said the machine was absolutely spotless. Which wasn't a surprise as my wife cleans the lint filter after every use.They scratched their heads as they could find nothing that was causing this.So I contacted Bosch and mentioned all our appliances were theirs and as the fault could not be found or of our making they should at least consider replacing or offering a reasonable gesture to buy another machine.They were not interested.I will never purchase from them again.I have read your reply Charlotte. I would say that these tumble driers and according to your engineers are not complicated so they should be able to find where the smell is coming from once taken apart. Instead you charge for a engineer service and don't at least offer a refund when they are unable to find a fault.This was Vanessa reply: "The warranty is for two years and outside this period the manufacturer will not assist with costs for repairs or replacements. We do, of course, give sympathetic consideration to repair charges when products fail very close to the initial guarantee period" Your customers buy your products because they expect reliability and good back up. What you offer is two years reliability and nothing more.I have today purchased a Hotpoint machine and at least they offer 10 years warranty on parts and it's half the price of yours. James why offer me £50 to stay brand loyal, If you'd have read to the bottom of the review you would see I have bought a Hotpoint. Frankly you could have offered me £500 and I would not have bought from your company again.You insult my intelligence.
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