I have a 6 year old Siemens washer/dryer which hasn’t given me any problems until early March when the drying facility stopped heating. I have subsequently had three engineer visits to resolve the problem. After the third visit, I put a washing load into the machine, turned it on and it promptly flooded the kitchen - a new fault. I phoned BSH who said they couldn’t send an engineer out until next Monday (it is Wednesday today). I pointed out that I am wheelchair bound, live alone and this is a huge problem for me. The person at the call centre suggested I call out a local engineer but didn’t have an answer when I asked who would pay for that repair. I was then put through to the Resolution Centre and the person I spoke to there was unhelpful and offhanded. You really should do better BSH.
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From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more