I would give 4 stars for the engineers and 1 star for customer service. The lies, lame excuses on needs to be ordered in Germany etc. really made me think how low the UK after sales service has become with this top notch German company. My dish washer was a construction site for about 2 months, 7 engineer visits, countless delays with customer service agents. Only 2 customer service agents were more honest and explained the 2-4 weeks delays. Where as managers (especially one) were just telling stories after stories and excuses after excuses and making you feel like the last idiot. Shame on you!However, what I learned was that many UK customers find lame excuses to have an engineer come over despite there is nothing broken with their appliances - just to "service" them before the festive days to ensure their appliances work. Again shame on you UK customers!!!! This makes us honest customers with broken appliances wait longer.All in all this was a really bad experience with BSH. Their engineers even broke my hardwood floor the last day - however, the machine works now....Also, I did not appreciate the comment that I should just change my appliance - especially given all the waste, planet, environmental issues we are all currently facing. I cannot believe that such a worldly company still suggests to just throw away a younger, high end appliance - and I don't believe this is in the German mother company's interest either.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more
