bsh-group.com

1.4
1.4 Based on 116 reviews

At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions. From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consu...

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Marjorie M.
Exploding Gaggenau Oven

Our oven broke down during lockdown .We bought our oven in good faith- believing their sale pitch- they were meant to be the best on the market as a product ,for service and durability. They are not cheap ovens!What they don’t tell you is that the life span of their ovens is only 10 years -after that the parts are no longer available , they are irreparable !I’ve had to call out engineers numerous times over the years but never like this - my oven EXPLODED billowing out black smoke ,toxic fumes and smell into the kitchen . The engineer diagnosed the explosion of the PC board (photographic evidence available ) setting alight the oven internally.Customer care said they do not make the parts anymore . Why don’t they tell you this before purchase? Surely it’s dishonest to sell a product with a so called ‘reputable’ name that it has a short life span . An oven at this price is not meant to be a ‘throw away ‘ surely . Hand on heart I would not have bought it had I known it only had life span of 10 years. In short an irreparable oven !

1
Date of experience: Aug 08, 2020

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Business Details

  • At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.

    From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.

    We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.

    *BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more

  • language https://www.bsh-group.com

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