Repair visit is booked for 16/10/24. On the day, the Engineer called off-sick and did not come. Booked another appointment for 3 days later - 19/10/24. This time Engineer visited. Paid £117.00. Ordered parts which are in inventory and booked appointment on 28/10/24 for fitting the spare part. He confirmed the fan is already in the inventory. (just an internal fan) On 28/10/24 no one turned up. Called Customer Service and they said there is no booking scheduled for today. They said engineer will call us once they receive the parts. Asked when they will call me. She was not able to give a date. She said once the parts arrived. Complete opposite of what engineer said and booked. For 15 days, we are without fridge and we don't know when it will be fixed. Extremely disappointing and frustrating. Please provide explanation and resolve the issue or refund £117.00.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more