My advice would be to avoid trying to buy anything from the BSH Home eshop if possible. I placed an order for a part I thought I needed for my Siemens fridge, but within an hour I realised actually it wasn't required. Emailed to request a cancellation and followed-up with a phone call to check that had happened. Was told that their IT systems were down at that point but as soon as they came back online the order would be cancelled.Two days later, I receive a shipment notification. Confused, I email customer services to ask why it's being shipped after being cancelled. More IT excuses, and an apology. I am told to refuse delivery when it arrives and it will be returned to BSH and I will be refunded automatically. This I do.Two weeks pass and I still have yet to be refunded. I email customer services again - once again, the parlous state of BSH's IT systems is writ large - no one can really advise if my order return has been received, despite me never actually touching it and it being in the hands of the UPS delivery driver throughout. UPS tracking no longer works. I keep asking when I will receive my refund only to be told that it needs to go to a different department for them to answer.My patience exhausted, I have filed a disputed transaction claim with Mastercard for the refund. It is ridiculous that a large corporation can have such poor systems that waste customers' time in this way.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more