Having given full details of the issue with our Bosch washer dryer (the door didnt lock) an engineer was available after a one week wait but was late and had not brought the necessary monitor board to do the job. So he spent an hour at the property trying to reprogram it and failed, then a further half hour liaising with his office about how to effect payment. I heard his office finally say to him 'how long have you been working for us' and he replied '7 years'. He left but did not order the correct parts and after a week when the second engineer turned up he therefore had not brought the correct parts. He disabled the machine, left it in bits and said it should not be used because there was an earthing problem - it was five years old and had worked well and without interruption until the issue with the door. The earthing cable I was told was required was not available for a further month. Therefore after 3 weeks to be told it would be a further one month before anything could be done and with a disabled machine we bought a new machine. I think the problem is that some of the engineers are probably fine and some are definitely not but they are all independent it seems and not trained or held to a corporate standard.
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We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more