One of the worst customer service experiences I've ever had. I've had three engineer visits within the space of a month to fix my Siemens appliance and I'm still weeks away from any sort of resolution to what should be a simple fix. Customer services staff are friendly people for the most part but are following outdated and unreasonable policies that don't value the customer in the slightest. Massive disconnect between departments unable to communicate with each other directly. Emails go unanswered for days. Callbacks are meaningless as one ring and they give up trying, after you wait all day for a call. Engineers ill-equipped to do their jobs, arrive hours late and being given replacement parts which should be brand new but have clearly been used previously
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more