It has taken 4x visits to fix my fridge. The first - didn't have the correct parts (apparently their system got it wrong); the second brought the a correct part but one which had already been used and was missing the fixings; the third did half the job but had the wrong parts for the other; the fourth fixed my fridge. IT was the engineer who suggested I complain about the fourth visit - BSH sent me an email late yesterday confirming that my appointment would be at between 6-7am - so I duly got up in time to be ready...only to be told by the engineer at 8am that they know he doesn't start until then so they shouldn't have booked an appointment for then. A further stress I could have done without on a morning I am heading into hospital for an operation. Well done BSH for wasting significant portions of my time on 4 occasions and making today incredibly stressful. I would like to add customer services are not able to handle complaints. Apparently any complaints have to be made by email to a different team. Engineers friendly. System terrible. Service appalling. A hidden environmental cost to poor service and not just causing a lot of distress.
Claim your business profile now and gain access to all features and respond to customer reviews.
At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more