Honestly the worst customer service I've ever received. My coffee machine has been broken for over a year. I paid for a new one over 6 months ago, because they couldn't fix the old one (each coffee machine is several thousand pounds from Gaggenau). They have taken my money and still haven't provided a delivery date - continuous excuses - apparently I'm top priority, but they haven't had a coffee machine in the UK for the last 6 months???? The worse part is I get a response every 2nd email (if I'm lucky) when asking where my product - I only ask every 3-4 weeks. They think it's reasonable to take their customers money, not provide updates and not answer emails - what a joke. I was supposed to speak to one of their team today, but conveniently he stopped responding to my emails when I asked for a phone number to call him on. Worst customer service of any appliance company. If you look at the other Trust Pilot reviews it's all 1 stars, they evidently don't care about their customers....Do not buy.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more