Ordered a ceramic hob directly from BSH and soon learnt that they use a company called ProductCare as their delivery partner. Despite having paid for installation, the delivery confirmation from ProductCare only included recycling and not installation. I then called both companies every day up until delivery day to make sure this was fixed but ProductCare didn’t take my word for it and kept saying BSH should contact them directly to let them know. After being passed around on the phone by both companies, on delivery day I was left waiting at home hoping for delivery plus installation, only to be advised to reject the delivery in case that the whole job would be considered complete as they wouldn’t do the installation without it being written in the job. It’d taken me even more calls to eventually get this resolved…
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
From our decades of experience in the home appliance industry to our unwavering focus on creating sustainable, consumer-centric products, discover what makes our company stand out.
We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more