Company were paid when delivering new washing machine to remove the old one. Delivery drivers turned up on the day, said they were tired, and when i said I'd paid for the removal of the old one, made up an excuse about health and safety (which I can prove is not correct - access to my property fully complies with health and safety requirements). When I complained to BSH, they said I had not even unplumbed the old machine (which not only had I unplumbed it, but I'd moved it across the property next to the front door for easy removal, so they are lying, and I have video evidence of that). BSH then told me to negotiate with the delivery company as they didn't want to handle my complaint. I explained that I don't negotiate with their sub-contractors as my contract is with them. They then replied saying they can't take my complaint any further and terminated the discussion. I'm now left needing to single-handedly carry a washing machine to be disposed of, which given my existing back injury, is impossible. This company do not honour their contracts and will outright lie about what has been agreed - never use them. And if for some reason you do, video everything for evidence when they lie about it later.
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At BSH, we strive to improve your quality of life at home through our exceptional brands, high-class products, and exceptional solutions.
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We are home to both globally established Appliance Brands*, such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With our Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, we we offer consumers digital services and sustainable solutions to improve their daily lives.
*BSH is a trademark licensee of Robert Bosch GmbH for the Bosch brand and Siemens AG for the Siemens brand.See more