I encountered an issue in April 2025 when the TV bed lost power within a day. The representative arranged for a replacement part and scheduled an engineer to fix the faulty component. I was thrilled to have my TV bed repaired. Today, in December 2025, I contacted them again due to a red light indicating my TV wouldn't lift. Once more, the representative responded quickly, explaining that my unit had locked. He advised me to press two buttons simultaneously until the blue light flashed, and guess what? My TV lifted out of the bed! Absolutely fantastic aftercare—thank you!
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