From start to finish, my experience with this service has been incredibly frustrating. Appointments were repeatedly missed without any notice, apology, or regard for my time. I adjusted my schedule multiple times, only to be left waiting for technicians who never arrived. Each instance required me to follow up for an explanation — which is unacceptable for any professional service, especially one related to heating. When I finally managed to reach someone on the phone, the situation only deteriorated. The representatives were dismissive, rude, and almost hostile. Instead of listening or trying to resolve my concerns, I was treated as if my request for basic reliability and courtesy was an inconvenience. Simple inquiries were met with attitude, and my concerns were ignored rather than addressed. The service demonstrates a complete lack of organization, accountability, and customer care. Missed appointments and unprofessional staff appear to be the standard rather than the exception. I would strongly recommend anyone considering this service to seek alternatives unless you enjoy wasting your time and being treated poorly.
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Providing heating repair and maintenance services throughout London and the South East, 24 hours a day 365 days a year.
