Totally useless, changing my broadband to full fibre, they connected it up this morning but the old hub is incompatible with fibre, so they've now turned off the old copper connection and now I have no internet connection at all !!!!!! I've sent them a message and an email but not had a reply. I tried to log a complaint on the mybt website, I logged in and put my password in, it then said I needed to change my username to my email address ( even though it was already my email address), they then sent me a passcode, which I entered and it said " we already have this email, use a different one" and it just goes around in circles, sending passcodes. They don't want you to log a complaint.The most unorganized company ever. I wouldn't pay them with washers. Disgusting service.
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