Review Time
Obviously we have been with BT for at least 60 years if you include my childhood. Over the past 20 years when computers were a dial up connection I can't honestly say we got value for money. More recent years living in remote rural areas our broadband was really slow. 12 to 14 Mbps which left lap tops struggling to work. Even more recently I have paid for a landline that we never used even once since owning this house in the last 13 years. Again the broadband was hopeless. I stumbled across starlink which gives us an uninterrupted 100 Mbps which is cheaper than BT and no contract. I called to end my BT contract four months early into an 18 month contract and they made it as difficult and expensive as possible. For too long BT have had the monopoly on telephones and broadband and now thanks to mobile phones with hotspots and the likes of starlink their reign of "money for old rope" is coming to an end. Dating back to my school days in 1969 when our telephone number was Banbury 53841 I can quite honestly say I won't be sorry to see the back of British telecom.
Was held over a barel to rejoin BT as it's the only option in my building. Shambolic con artists. Had it installed for just over a month and they have hiked the price by 4 quid already. It's not even decent wifi. Need to run everything old school trough an ethernet label. Honestly, if you can, avoid BT. They're worse than Sky and that really is some achievement.
Yeah one star review at the moment on going complaint my service has been down since Tuesday afternoon had a engineer out today on Thursday 26th and told me it was fixed but it wasn’t! then open reach have to to come out, gave me a text to say Monday! 02/03 well not having that now they are coming out tomorrow all while denying compensation. So now with that he executive complaint team the guy seems sound but said will call Monday to see how it goes Friday but I have 0 hope been told lies from the first point. So after this experience depending on how they resolve my complaint I may change the review, but if it isn’t the only thing I’ll be changing is internet providers.
We were paying £75 for part fibre. 60mbs at most. When it finally occurred to me that that was too much for a crappy service, they told me that I had been on the same contract since 2009 and it had just gone up every year. I asked them if they thought £75 was fair and they offered me the same service I was getting now for £30.
Safe to say, we left and went with another company. No apology from them.
Called BT today to ask for advice and was delighted with the customer service I received from Masha Markkova. If all BT and EE customer service staff were as knowledgeable and efficient, then there wouldn't be nearly as many negative reviews here!
Had an unexpected bill last week and raised it as a complaint. Was going to leave as another conpany offered to pay the fee buta lovely lady called Lisa got striaght back to me and sorted it out striaght away. Turns out it was and had been planned by myself i just cant remember it. Anyway it has been sorted and Lisa was lovely and refunded me. Very happy with the customer service and wil be staying with BT.
Terrible customer service. We signed up to an upgrade that was initially due to go live before April, HOWEVER i was told by the rep the delay install until April to stop price increase.
Email arrived 2 days before install and link did not work to change date. So in a month our bill will increase in price meaning the whole process of saving money was pointless.
Oh and did I mention that we are only getting 161 mbps on what is supposed to be a 900 mbps line.
Absolute waste of time Avoid this company at all costs.
Horrendous internet speeds, lie about your download and upload and when asking them about it they blab on about bandwidth like I’ve got 100 devices connected to the wifi all in use. I’m paying for 2.5gig download tell me how I’m maxing out at 150gb not even 10 percent. Paying for the most expensive package they’ve got and it’s still shite
I was offered BT sports as free add when i got BTbroadband and BTmobile. They then proceeded to secretly charge me for the BT sports without my knowledge and took out direct debit payments for what appears to be years before i caught on. The refused to return my stolen money
I called this evening (2nd feb 2026) i called 0330 123 4150 which is BT Customer customer service pressed option 1 for broadband and was through in less than 2 mins.
The main reason for my call was about an issue setting up my BT app login or creating a login. I was connected to Gus. He was professional, knowledgeable, and genuinely one of the nicest people I’ve spoken to on a customer service call.
We talked about more than just the issue at hand. he asked how I was and showed real understanding when I mentioned my autistic 3-year-old son. He clearly knew his stuff and made me feel amazing as a dad, which meant a lot.
Although the login issue couldn’t be fixed today due to a wider system problem, he explained everything clearly and reassured me it would be sorted on activation day. Even got a manger to try and resolve the issue over the phone he could have done more. Due to the issue set me up with a 60 day 4g internet box for connection incase of an issue on install day what else can you ask for !!
Customer service like this is rare. Gus is one of a kind. I recommend Gus becomes a training manager for call quality & how it should be every-time. Gus i wish you all the best and hope you get to see this just amazing. thank you so much Gus!!
Regards Jack
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