I called this evening (2nd feb 2026) i called 0330 123 4150 which is BT Customer customer service pressed option 1 for broadband and was through in less than 2 mins.
The main reason for my call was about an issue setting up my BT app login or creating a login. I was connected to Gus. He was professional, knowledgeable, and genuinely one of the nicest people I’ve spoken to on a customer service call.
We talked about more than just the issue at hand. he asked how I was and showed real understanding when I mentioned my autistic 3-year-old son. He clearly knew his stuff and made me feel amazing as a dad, which meant a lot.
Although the login issue couldn’t be fixed today due to a wider system problem, he explained everything clearly and reassured me it would be sorted on activation day. Even got a manger to try and resolve the issue over the phone he could have done more. Due to the issue set me up with a 60 day 4g internet box for connection incase of an issue on install day what else can you ask for !!
Customer service like this is rare. Gus is one of a kind. I recommend Gus becomes a training manager for call quality & how it should be every-time. Gus i wish you all the best and hope you get to see this just amazing. thank you so much Gus!!
Regards Jack
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