bt.com

1.3
1.3 Based on 941 reviews

BT...

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Ryan Thomas
Terrible customer service. We signed up to an upgrade that was initially due to go live before April

Terrible customer service. We signed up to an upgrade that was initially due to go live before April, HOWEVER i was told by the rep the delay install until April to stop price increase.

Email arrived 2 days before install and link did not work to change date. So in a month our bill will increase in price meaning the whole process of saving money was pointless.

Oh and did I mention that we are only getting 161 mbps on what is supposed to be a 900 mbps line.

Absolute waste of time Avoid this company at all costs.

1
Date of experience: Feb 19, 2026

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