We were paying £75 for part fibre. 60mbs at most. When it finally occurred to me that that was too much for a crappy service, they told me that I had been on the same contract since 2009 and it had just gone up every year. I asked them if they thought £75 was fair and they offered me the same service I was getting now for £30.
Safe to say, we left and went with another company. No apology from them.
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BT