I wish there was a 0 star option. After leaving bt I June I called to confirm will it all be cancelled correctly. They assured me yes. I moved to virgin. Then 4 months later I'd noticed strange bi's on my account. BT had not cancelled and charged me more every month for 4 months. I called complained they apologised and said they issue a refund of all the payments. Two weeks later nothing. I called they said the accounts closed no credit. I complained again they looked harder and found the complaint apologized again and raised the credit again and said they would bank transfer the total. One week later nothing. Called again, they said sorry we can't transfer we'll send a cheque it might take 14 days. I waited 10 workings days and called again. They said the cheque never got sent. Beyond ridiculous. They apologized raised another cheque, but it would be 18working days until it reaches me. Unbelievably unreliable service. I left bt in June. It will Be February until I get the almost £200 they took from me. Disgustingly bad system
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