Review Time
Awkward & time consuming communications with company-re installation of upgrade (not yet fully installed) Too much admin required of customers. BT told us in writing that we dont need to return the hub (using same one) but then whilst the upgrade was only partially installed BT warned us that we have to return the kit within a period of time or be charged. What is 'the kit?'. The installation isn't even complete. (This is 2nd matter). No simple way to ask for clarification, failed communication attempts, just lots of offers for more info not relevant to the specific problem.
The installation so far, by Quinn(Shawn) was extremely professional in the work done to date, in manners, and communicated clearly.
Awkward & time consuming communications with company-re installation of upgrade (not yet fully installed) Too much admin required of customers. BT told us in writing that we dont need to return the hub (using same one) but then whilst the upgrade was only partially installed BT warned us that we have to return the kit within a period of time or be charged. What is 'the kit?'. The installation isn't even complete. (This is 2nd matter). No simple way to ask for clarification, failed communication attempts, just lots of offers for more info not relevant to the specific problem. The installation so far, by Quinn(Shawn) was extremely professional in the work done to date, in manners, and communicated clearly.
I cancelled a direct debit with BT but they never notified Sky so consequently I was without Broadband for eight days. Disgusting service. Every time I try to talk to BT I get so far and then the phone goes dead!! Is this normal. Are they that worried about their services that they can’t talk to people.
Please just sort this issue out. No matter how I try to open my emails I'm stuck in a loop. This isn't a new problem, it's been going on for months. Very frustrating and still not working. Come on BTinternet, surely you can do better than this.
Why does one have to log in from the beginning every time one opens a computer and why does the process then go round and round asking for verification codes which it sends, seems to accept and the reject until it tells you that you've tried too many times? Apalling sytem, apallingly run.
I have been having trouble accessing emails on numerous occasions.Cobstabtly being told my password isn't recognised or email address incorrectl.Phone contact numbers for help are useless.App works then doesn't work I eventually found a message contact and a lovely lady called Ankita did eventually help me and was very kind but this took over an hour and I'm not convinced it's going to remain ok.I am 73 years old and important emails have been missed Absolutley dreadful.Ankita did try very hard and was lovely but the whole system is dreadful
I amazed that nobody has filed a lawsuit against BT.Firstly, I switched to Sky almost 20 years ago but was allowed to retain my Btinternet email address for free as it was hosted by Yahoo.Some years later, I receive a communication that I almost missed telling me that I had a choice of closing down my account or paying a monthly charge. Whilst the charge was small, I objected to the fact that they had the nerve to suddenly start charging me for using an email address. I don't want or need their useless app/platform, as I could quite easily run it through Outlook.They then put the price up from £1.66 to £5 and then £7.50 probably to pay for their Sports deal. You cannot allow someone to go for several years without a charge and then suddenly start charging them because you want to raise some capital. I have never seen anything so outrageous and the fact that the Government has done nothing about it suggests that they pander to big business even where they are pushing the boundaries with unethical practices.As a result I will not subscribe for or use any other BT product. Who has heard of anything so bizarre as being charged for an email address. Shocking.Made formal complaints but they sent a response to the wrong address and then on a second occasion just ignored me. Wrote to my MP who did nothing.Now to the app/platform. It's like going back 20 years in time with the poor use experience. Odd quirks where it moves you back to the top of an email whilst drafting, changes font and makes it challenging to download attachments. It is absolutely awful.This company exists to max extract.Steer clear of them.Even had issues with their engineers fixing issues outside with the cables. Poor communication. Dreadful outfit.
I wish there was a 0 star option. After leaving bt I June I called to confirm will it all be cancelled correctly. They assured me yes. I moved to virgin. Then 4 months later I'd noticed strange bi's on my account. BT had not cancelled and charged me more every month for 4 months. I called complained they apologised and said they issue a refund of all the payments. Two weeks later nothing. I called they said the accounts closed no credit. I complained again they looked harder and found the complaint apologized again and raised the credit again and said they would bank transfer the total. One week later nothing. Called again, they said sorry we can't transfer we'll send a cheque it might take 14 days. I waited 10 workings days and called again. They said the cheque never got sent. Beyond ridiculous. They apologized raised another cheque, but it would be 18working days until it reaches me. Unbelievably unreliable service. I left bt in June. It will Be February until I get the almost £200 they took from me. Disgustingly bad system
People are intermittently receiving emails from me of font size 1638. Eventually spoke to a person and apparently there are 3 different levels of BT email accounts - Basic, Standard and Premium. I didn't know what I had as I was transferred in from another provider. The Basic one is not compatible with the BT phone App and can cause problems - When I downloaded the app I was not told about this - just looked on the BT App download details on Google Play and can't see anything regarding this.The reviews on here are appalling, this does not represent BT well as a whole. Keep away from British Telecom.
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