I amazed that nobody has filed a lawsuit against BT.Firstly, I switched to Sky almost 20 years ago but was allowed to retain my Btinternet email address for free as it was hosted by Yahoo.Some years later, I receive a communication that I almost missed telling me that I had a choice of closing down my account or paying a monthly charge. Whilst the charge was small, I objected to the fact that they had the nerve to suddenly start charging me for using an email address. I don't want or need their useless app/platform, as I could quite easily run it through Outlook.They then put the price up from £1.66 to £5 and then £7.50 probably to pay for their Sports deal. You cannot allow someone to go for several years without a charge and then suddenly start charging them because you want to raise some capital. I have never seen anything so outrageous and the fact that the Government has done nothing about it suggests that they pander to big business even where they are pushing the boundaries with unethical practices.As a result I will not subscribe for or use any other BT product. Who has heard of anything so bizarre as being charged for an email address. Shocking.Made formal complaints but they sent a response to the wrong address and then on a second occasion just ignored me. Wrote to my MP who did nothing.Now to the app/platform. It's like going back 20 years in time with the poor use experience. Odd quirks where it moves you back to the top of an email whilst drafting, changes font and makes it challenging to download attachments. It is absolutely awful.This company exists to max extract.Steer clear of them.Even had issues with their engineers fixing issues outside with the cables. Poor communication. Dreadful outfit.
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