I live in a rural area NE19 2B_ and there was an accident 6 days ago 14th Aug which cut a BT broadband line. The whole community now has no broadband or phone plus mobile reception is terrible. When we can get a signal BT say it will be fixed next day then the same next day or sometimes "we are working on it" However no vans or engineers have actually bother coming out to where the line is broken. Also as usual cannot get through to BT, absolutely pathetic service and response.
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