Awkward & time consuming communications with company-re installation of upgrade (not yet fully installed) Too much admin required of customers. BT told us in writing that we dont need to return the hub (using same one) but then whilst the upgrade was only partially installed BT warned us that we have to return the kit within a period of time or be charged. What is 'the kit?'. The installation isn't even complete. (This is 2nd matter). No simple way to ask for clarification, failed communication attempts, just lots of offers for more info not relevant to the specific problem.
The installation so far, by Quinn(Shawn) was extremely professional in the work done to date, in manners, and communicated clearly.
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