I did not have a very good customer experience dealing with BTR Sports.My order did not show up on time but I decided to give things time .. after two weeks, it still hadn't arrived so I contacted BTR.They apologised and apparently resent(?) the two items which arrived the following day this time. I suspect they'd not been sent originally and were forgotten/misplaced as the two items were sent separately and while I can understand one item being lost in transit, two is a bit unlikely. One of the items (a cycling gilet for my wife) wasn't to her liking so I requested their procedure for returns.I heard nothing for four days and sent a polite reminder that I was still waiting.I've heard nothing after yet another email to BTR .. just wanting to return an item.I'd send it back myself only I doubt they'll refund me .. so I have a gilet that I'll probably end up giving away if I can find someone it'll fit.The items are good quality and I have no fault with them .. but BTR's lack of response (and a telephone number that no one answers) is unacceptable.Very disappointing .. I wouldn't recommend them.
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BTR cycling and running accessories include bike bags and panniers, hydration packs and a wide range of high visibility and waterproof clothing. Shop Now
